The goal of our company is to provide professional, reliable, and effective services to our clients, and we strive to maintain the wellness of the financial and operational aspecats of the Association. By working toward the protection and enhancement of the aesthetic appeal and values of every property, we hope to instill a sense of pride among the owners within the community. With KPM Management, you will be doing business with real people with a real interest in helping your community flourish.
Communication and Support Services
KPM Management’s customer support team offers courteous and prompt service to property owners and residents. Most inquiries and tasks are handled immediately by our staff, without the need to escalate to a property manager or manager’s assistant. If our office is experiencing a high volume of calls, your voicemail will be returned in an expedient manner. We also offer a staff e-mail address that puts you in direct contact with our entire support team, which helps ensure a timely response to your question or concern. And our 24-hour emergency line is always available.
Our forward-thinking financial management team will help you create a budget and, more importantly, stay within your budget. Regular financial reports are generated and distributed to all Board members to ensure that accurate financial information is provided in a timely manner. Our accounting services include:
• Accounts payable and receivables processing
• General ledger maintenance and monitoring
• Statement reconciliation services
• Assessment collection and processing
• Preparation of year-to-date and year-end financial reports
• Annual budget preparation
• Tax and federal audit management
• Collections and delinquent account management
Deed Restriction Compliance
Inspections of each property take place on a schedule determined by the Board of Directors. Frequency may range from weekly to monthly, or even quarterly. Compliance with the community Covenants, Conditions, and Restrictions is enforced in a fair and consistent manner and in accordance the Texas Property Code and Texas State legislative laws. All compliance issues are maintained through SmartViolations, a component of Smartwebs Community Management software. SmartViolations allows for a 50% time reduction in processing compliance notices while also providing online access to virtual maps, real-time records, and an easy-to-use dashboard. All Board members are provided with individual log-in information that allows for the online review of community compliance records via a standard Internet-connected computer and/or mobile device.
Our team handles all architectural change requests in-house. KPM Management acts as the liaison between the community architectural committee and the property owners. Architectural submissions are reviewed in a timely manner to help ensure that all supporting documentation is included with each application. If fees are required for application review or project inspections, those will be collected prior to any paperwork processing taking place. Applications will then be electronically submitted for review to the community’s architectural committee. If additional information beyond standard is needed, we will contact the owner on the committee’s behalf to forward on the request. Once a decision is provided by the committee, KPM Management will provide an electronic and hard copy decision letter to the property owner via e-mail and US mail.
If you are content with the services provided by your existing vendors, we will work with them to ensure that they continue to provide the same level of service to which you have become accustomed. If you are interested in changing vendors, we maintain long-standing relationships with local industry leaders from whom we can request bids and estimates in a timely manner. We will ensure that the community remains protected by requiring that all vendors provide valid certificates of insurance. Vendors may electronically submit their invoices directly to our Accounts Payable and, to ensure prompt payment, authorized Board Members will have 24-hour online access to approve payment via Strongroom Solutions.